All Systems Operational

About This Site

This is the Network and Services status page of Kloud9.

Our status page shows outages (problems) and maintenance (planned work) that happen on our network and systems and also that of our partners networks and systems. We try to ensure this site is updated as soon as possible with incidents as they happen.

Contacting us:
Our support number is 0333 996 1000, or you can email support@kloud9.co.uk to raise a support ticket.

Spotted a Major Service Outage?
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that an issue affects multiple customers, and is not mentioned here already, phone the number above, and select option 1 or email us support@kloud9.co.uk.

Regular Maintenance:
We do our best to do any work in the evenings from 10pm, any work that can impact service will be raised here, and we try to give 7 days notice before work. (We can also do emergency work that will be posted here).

Uptime over the past 90 days. View historical uptime.
Kloud9 VoIP Platform Operational
90 days ago
99.97 % uptime
Today
Kloud9 Support Portal Operational
90 days ago
100.0 % uptime
Today
Birchwood Boulevard Operational
90 days ago
100.0 % uptime
Today
Kelsall Operational
90 days ago
100.0 % uptime
Today
Ditton Priors Operational
90 days ago
100.0 % uptime
Today
Cleehill Operational
90 days ago
99.95 % uptime
Today
Cressage Operational
90 days ago
100.0 % uptime
Today
Clun Operational
90 days ago
100.0 % uptime
Today
Upton Magna Operational
90 days ago
100.0 % uptime
Today
Knightsbridge Operational
90 days ago
99.9 % uptime
Today
Queen Street Operational
90 days ago
100.0 % uptime
Today
Hallam Towers Operational
90 days ago
100.0 % uptime
Today
Victoria House Operational
90 days ago
100.0 % uptime
Today
Glasswork's Operational
90 days ago
100.0 % uptime
Today
Viadux Operational
90 days ago
100.0 % uptime
Today
Print Press Operational
90 days ago
100.0 % uptime
Today
The Cresent Operational
90 days ago
99.79 % uptime
Today
Burlington Square Operational
90 days ago
100.0 % uptime
Today
Transmission House Operational
90 days ago
100.0 % uptime
Today
Castle Irwell Operational
90 days ago
100.0 % uptime
Today
Bucknell Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned maintenance Ditton Priors May 27, 2025 07:00-19:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance
work on our core network that provides your internet connection.

The maintenance is due to take place on 27th May 2025 between 08:00 - 20:00. We anticipate there
will be no downtime.

We will provide a further update upon completion of the works. If you have any queries
or concerns, please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.
Kind Regards,
Kloud9
Posted on May 12, 2025 - 16:30 UTC

Planned maintenance Clee hill Jun 6, 2025 07:00-19:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance
work on our core network that provides your internet connection.

The maintenance is due to take place on 6th June 2025 between 08:00 - 20:00. We anticipate there
will be no downtime.

We will provide a further update upon completion of the works. If you have any queries
or concerns, please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.
Kind Regards,
Kloud9
Posted on May 12, 2025 - 16:25 UTC

Planned maintenance Cressage Jun 6, 2025 07:00-19:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance
work on our core network that provides your internet connection.

The maintenance is due to take place on 6th June 2025 between 08:00 - 20:00. We anticipate there
will be no downtime.

We will provide a further update upon completion of the works. If you have any queries
or concerns, please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.
Kind Regards,
Kloud9
Posted on May 12, 2025 - 16:28 UTC
May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Main Office Contact Number Down
Resolved - The outage affecting our main contact number 0333 996 1000 has now been resolved and normal service has resumed.

If you need to contact us please call us on 0333 996 1000 or email our support team support@kloud9.co.uk.

Once again we apologise if this outage caused any inconvenience and we appreciate your patience and understanding.

Thank you,
The Kloud9 Team
May 2, 16:57 UTC
Investigating - We are currently experiencing an outage with our main contact number 0333 996 1000 due to issues with an upstream provider.

Our team is actively working with the provider to resolve the issue as quickly as possible.

In the meantime, if you need to reach Kloud9, please use the following alternative:

Email: support@kloud9.co.uk

We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service.

Thank you,
The Kloud9 Team
May 2, 15:05 UTC
May 1, 2025
Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 13:00 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on May 1st 2025 between 13:00 and 18:00.

We anticipate the work will take 90 minutes to complete, you should not lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Apr 16, 09:02 UTC
Apr 30, 2025
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 13:00 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on April 30th between 13:00 and 18:00.

We anticipate the work will take 90 minutes to complete, you should not lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Apr 16, 09:00 UTC
← Incident History Powered by Atlassian Statuspage