All Systems Operational

About This Site

This is the Network and Services status page of Kloud9.

Our status page shows outages (problems) and maintenance (planned work) that happen on our network and systems and also that of our partners networks and systems. We try to ensure this site is updated as soon as possible with incidents as they happen.

Contacting us:
Our support number is 0333 996 1000, or you can email support@kloud9.co.uk to raise a support ticket.

Spotted a Major Service Outage?
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that an issue affects multiple customers, and is not mentioned here already, phone the number above, and select option 1 or email us support@kloud9.co.uk.

Regular Maintenance:
We do our best to do any work in the evenings from 10pm, any work that can impact service will be raised here, and we try to give 7 days notice before work. (We can also do emergency work that will be posted here).

Uptime over the past 90 days. View historical uptime.
Kloud9 VoIP Platform Operational
90 days ago
99.97 % uptime
Today
Kloud9 Support Portal Operational
90 days ago
100.0 % uptime
Today
Birchwood Boulevard Operational
90 days ago
100.0 % uptime
Today
Kelsall Operational
90 days ago
100.0 % uptime
Today
Ditton Priors Operational
90 days ago
100.0 % uptime
Today
Cleehill Operational
90 days ago
100.0 % uptime
Today
Cressage Operational
90 days ago
100.0 % uptime
Today
Clun Operational
90 days ago
100.0 % uptime
Today
Upton Magna Operational
90 days ago
100.0 % uptime
Today
Knightsbridge Operational
90 days ago
100.0 % uptime
Today
Queen Street Operational
90 days ago
100.0 % uptime
Today
Hallam Towers Operational
90 days ago
99.9 % uptime
Today
Victoria House Operational
90 days ago
100.0 % uptime
Today
Glasswork's Operational
90 days ago
100.0 % uptime
Today
Viadux Operational
90 days ago
100.0 % uptime
Today
Print Press Operational
90 days ago
100.0 % uptime
Today
The Cresent Operational
90 days ago
100.0 % uptime
Today
Burlington Square Operational
90 days ago
100.0 % uptime
Today
Transmission House Operational
90 days ago
100.0 % uptime
Today
Castle Irwell Operational
90 days ago
100.0 % uptime
Today
Bucknell Operational
90 days ago
100.0 % uptime
Today
Waterhouse Gardens Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 16, 2025

No incidents reported today.

Jul 15, 2025
Scheduled Maintenance – Temporary Disruption to Kloud9’s Main Phone Number
Completed - The scheduled maintenance has been completed.
Jul 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:00 UTC
Scheduled - Dear Customers,

On Monday, 15th July 2025, we’ll be upgrading our main phone system to improve reliability and performance.

As part of this upgrade, our main number, 0333 996 1000, may be briefly unavailable during the day while the switchover takes place.

You can continue to reach us throughout the day on our local number: 01925 910080, or email us at support@kloud9.co.uk – our team will continue to monitor messages as usual.

We appreciate your patience while we complete this essential work, and thank you for bearing with us.

The Kloud9 Team
Jul 14, 11:46 UTC
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Planned maintenance Local Cresent
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:01 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on July 11th between 00:00am - 04:00am.

We anticipate the work will take 200 minutes to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Jul 4, 09:33 UTC
Planned maintenance Castle Irwell
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on July 11th between 00:00am - 04:00am.

We anticipate the work will take 200 minutes to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Jul 4, 09:34 UTC
Jul 10, 2025
Planned Maintenance - Upton Magna
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on July 9th between 23:00pm - 6:00am.

We anticipate the work will take 30 minutes to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Jun 25, 14:39 UTC
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Planned Maintenance - Victoria House
Completed - The scheduled maintenance has been completed.
Jul 2, 06:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:05 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on July 2nd between 00:05am - 6:00am.

We anticipate the work will take 2 hours to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Jun 18, 13:57 UTC
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