All Systems Operational

About This Site

This is the Network and Services status page of Kloud9.

Our status page shows outages (problems) and maintenance (planned work) that happen on our network and systems and also that of our partners networks and systems. We try to ensure this site is updated as soon as possible with incidents as they happen.

Contacting us:
Our support number is 0333 996 1000, or you can email support@kloud9.co.uk to raise a support ticket.

Spotted a Major Service Outage?
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that an issue affects multiple customers, and is not mentioned here already, phone the number above, and select option 1 or email us support@kloud9.co.uk.

Regular Maintenance:
We do our best to do any work in the evenings from 10pm, any work that can impact service will be raised here, and we try to give 7 days notice before work. (We can also do emergency work that will be posted here).

Uptime over the past 90 days. View historical uptime.
Kloud9 VoIP Platform Operational
90 days ago
100.0 % uptime
Today
Kloud9 Support Portal Operational
90 days ago
100.0 % uptime
Today
Birchwood Boulevard Operational
90 days ago
99.96 % uptime
Today
Kelsall Operational
90 days ago
99.96 % uptime
Today
Ditton Priors Operational
90 days ago
99.96 % uptime
Today
Cleehill Operational
90 days ago
99.96 % uptime
Today
Cressage Operational
90 days ago
99.96 % uptime
Today
Clun Operational
90 days ago
99.96 % uptime
Today
Upton Magna Operational
90 days ago
99.96 % uptime
Today
Knightsbridge Operational
90 days ago
99.96 % uptime
Today
Queen Street Operational
90 days ago
99.96 % uptime
Today
Hallam Towers Operational
90 days ago
99.96 % uptime
Today
Victoria House Operational
90 days ago
99.96 % uptime
Today
Glasswork's Operational
90 days ago
99.96 % uptime
Today
Viadux Operational
90 days ago
99.96 % uptime
Today
Print Press Operational
90 days ago
94.59 % uptime
Today
The Cresent Operational
90 days ago
94.59 % uptime
Today
Burlington Square Operational
90 days ago
94.59 % uptime
Today
Transmission House Operational
90 days ago
94.59 % uptime
Today
Castle Irwell Operational
90 days ago
94.59 % uptime
Today
Bucknell Operational
90 days ago
99.96 % uptime
Today
Waterhouse Gardens Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance - Kelsall Oct 1, 2025 23:00 - Oct 2, 2025 05:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 02nd October between 00:05pm - 6:00am.

We anticipate the work will take 1 hour to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Posted on Sep 12, 2025 - 13:36 UTC

Planned Maintenance Victoria House Oct 22, 2025 23:00 - Oct 23, 2025 05:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 22nd October between 00:05pm - 6:00am.

We anticipate the work will take 1 hour to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Posted on Sep 11, 2025 - 10:20 UTC

Planned maintenance Bucknell Oct 29, 2025 01:00-07:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 29th October between 00:05pm - 6:00am.

We anticipate the work will take 1 hour to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Posted on Sep 17, 2025 - 15:32 UTC

Planned maintenance Clun Oct 29, 2025 01:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 2025 - 15:30 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 29th October between 00:05pm - 6:00am.

We anticipate the work will take 1 hour to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Oct 29, 2025 - 01:00 UTC

Planned maintenance Clee hill Oct 29, 2025 01:00-07:00 UTC

Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 29th October between 00:05pm - 6:00am.

We anticipate the work will take 1 hour to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Posted on Oct 29, 2025 - 01:00 UTC
Sep 21, 2025
Manchester Outage
Resolved - This incident has been resolved.
Sep 21, 12:52 UTC
Investigating - Dear Customer,

We are currently experiencing a full site outage affecting your area. Our network team is working to resolve the issue as quickly as possible.

Please note: We do not need access to your premises to complete this work.

If you have any concerns or queries, please call 0333 996 1000 and we will be happy to assist.

Kind regards,
Kloud9 Support
Sep 16, 16:55 UTC
Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Sep 15, 2025
Planned maintenance15/09/2025
Completed - The scheduled maintenance has been completed.
Sep 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 UTC
Scheduled - Dear Customer,

We’re performing repairs on our network infrastructure in your area. During this time, you may experience temporary disruptions to your connection.

Our team is working hard to complete these repairs as quickly as possible.

This work is being carried out from 15/09/2025 08:00 - 16:00

Please note: No access to your premises is required to carry out this work.

If you have any questions or need assistance, our support team is available at 0333 996 1000.

Kind regards,
Kloud9 Support
Sep 3, 14:50 UTC
Power Outage - Clun
Resolved - This incident has been resolved.
Sep 15, 10:12 UTC
Investigating - Dear Customers,

An unplanned power outage at our local exchange is affecting service in your area. Please see below for the link to the National Grid website, which contains the details of the power outage.

National Grid reference: https://powercuts.nationalgrid.co.uk/SY78JW

If you have any concerns or queries, please call 0333 996 1000 or email support@kloud9.co.uk, and we will be happy to assist.

Kind regards,
Kloud9 Support
Sep 15, 07:07 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Planned Maintenance Victoria House
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 12th September between 00:05pm - 6:00am.

We anticipate the work will take 1 hour 30 Minutes to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Aug 6, 15:53 UTC
Planned Maintenance Upton Magna
Completed - The scheduled maintenance has been completed.
Sep 12, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:15 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on 12th September between 00:05am - 7:00am.

We anticipate the work will take 3 hours to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns, please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Sep 12, 03:10 UTC
Sep 11, 2025

No incidents reported.

Sep 10, 2025
Kloud9 Ticketing system outage
Resolved - This incident has been resolved.
Sep 10, 11:48 UTC
Update - We are continuing to investigate this issue.
Sep 10, 08:27 UTC
Investigating - Dear Customer,

We are currently experiencing an issue our ticketing system. This may result in
increased response times from our support and accounts teams.


For any urgent enquiries please contract 0333 996 1000


Our network team is working to resolve this as quickly as possible.
Kind regards,
Kloud9 Support
Sep 10, 07:44 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025
Planned maintenance Knightsbridge
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:00 UTC
Scheduled - Dear Customer,

Planned maintenance with your connection.

We are writing to notify you in advance that we need to complete planned maintenance work on our core network that provides your internet connection. The maintenance is due to take place on September 8th between 00:05am - 5:59am.

We anticipate the work will take 3 hours to complete, you may lose internet connectivity during this time.

We will provide a further update upon completion of the works. If you have any queries or concerns please contact support on 0333 996 1000.

Please note: We do not need access to your premises to complete this work.

Kind Regards,

Kloud9
Aug 21, 13:06 UTC
Planned Power Outage - Waterhouse Gardens
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 05:00 UTC
Scheduled - Dear Customer,

We have been notified about a planned power outage affecting the Waterhouse Gardens area that is due to occur on 08/09/2025 between 04:00 to 06:00. During this time, you may experience a loss of service.

Please note: No access to your premises is required to resolve this issue.

If you have any questions or need assistance, please call our support team on 0333 996 1000, and we will be happy to help.

Kind regards,
Kloud9 Support
Sep 5, 10:34 UTC
Sep 7, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage